Frequently asked questions

If you are able to select a ticket and add it to your cart, tickets are still available for purchase. Please note that we do not display the number of tickets remaining for an event.

To transfer your tickets, please follow these steps:

1. Access your confirmation email containing your tickets.
2. Click the “Transfer Tickets” button.
3. Enter the recipient’s email address and confirm the transfer.
4. Select the number of tickets you wish to transfer.

The recipient will receive an email prompting them to complete the transfer. Please note that if they do not complete this process, the link will expire and the tickets will remain in your account.

When you purchase tickets, reminder emails will be sent to the email address provided during checkout:

• One week before the event
• One day before the event
• On the day of the event

If you have not received your tickets, please check your inbox, spam, and junk folders before contacting us.

If you require assistance with receiving your tickets, please contact our support team and provide the following details:

• Transaction number, if available
• Full name of the person who made the purchase
• Email address used during checkout
• Phone number linked to the order
• Name of the event for which the tickets were purchased
• Number of tickets purchased
• Ticket level or category purchased (e.g., Level 1, VIP, General Admission)
• Platform used to purchase (Open Tickets or Computicket)

Providing these details will help us locate your order and assist you as quickly as possible.

Please note that an account is automatically created for you when you purchase tickets. You do not need to create an account manually before making your purchase.

You can simply proceed with your ticket purchase, and your tickets will automatically be linked to the account associated with the email address provided during checkout.

Once you have completed your purchase, you can log in to your account using your email address. A “magic link” will be sent to your email inbox, which you can use to securely access your account.

Once logged in, you will be able to:

• View your transactions and ticket purchases
• Download your tickets
• View the status of any approved refunds

Please ensure that you have access to the email address used during your purchase, as this is where your magic link will be sent.

All football tickets sold online by Open Tickets are strictly digital.

Tickets must be presented electronically and can not be printed. They can be displayed on a mobile device, added to Google Wallet or Apple Wallet, or downloaded as an HTML file on your device.

No physical or printed tickets will be accepted at the venue.

Please note that an account is automatically created for you when you purchase tickets. You do not need to create an account manually before making your purchase.

Your tickets will automatically be linked to the account associated with the email address provided during checkout. Afterwards, log in with that email address and a “magic link” will be sent to your inbox to securely access your account.

Once logged in, you will be able to:

• View your transactions and ticket purchases
• Download your tickets
• View the status of any approved refunds

Please note that an account is automatically created for you when you purchase tickets. You do not need to create an account manually, and we do not use passwords to log in.

To access your account, simply enter the email address you used when making your purchase. Please ensure that the email address is entered correctly and is spelled exactly as it was when you purchased your tickets.

A “magic link” will then be sent to your email inbox. Click the link to securely access your account.

If you do not receive the magic link, please check your spam or junk folder. If the email is still not received, it is likely that either:

• You are entering a different email address from the one used when making the purchase; or
• The email address was entered incorrectly when the purchase was made.

Once your payment has been completed successfully, you will receive one email containing your order confirmation and ticket options. Scroll down in the email until you see the following buttons:

• View Tickets Online – opens your tickets in your web browser where you can view and scan them.
• Download PDF – downloads a PDF copy of your tickets to your device.
• Download HTML – downloads an HTML version of your tickets that can be viewed in your browser.
• Add to Google Wallet or Add to Apple Wallet – saves your tickets directly to your mobile wallet for easy access on the day of the event.

If you have purchased multiple tickets, all of your tickets will be available through the same email. When viewing your tickets online, you can scroll left or right to view each individual ticket.

If you are unable to locate your email, please check your Spam, Junk, or Promotions folder.

Tickets are available for purchase online at opentickets.co.za.

Alternatively, you can purchase tickets for selected events at any Shoprite, Checkers, or Usave outlet.

Open Tickets does not currently have an app. Once your purchase has been successfully completed, your ticket will be sent to the email address provided during checkout.

Please check your inbox (and your spam/junk folder) for the ticket email. You can download the ticket from there and present it on the day of the event for scanning.

Open Tickets does not currently have a notification system.

Please keep an eye on our website for updates and information regarding when ticket sales go live.

If you would like to view events for this weekend, please check the events page of the Open Tickets website.

For all football matches, every attendee is required to have a valid ticket for entry, including children under the age of six.

Please note that ticket requirements may vary depending on the event. We recommend checking the event description or contacting the event organiser if you are unsure.

Please note that Orlando Pirates FC Season Cards are digital only. No physical card collection is required.

Your season card will be available digitally and can be accessed using the details provided after purchase.

If you experience any issues accessing your digital season card, please contact our support team for assistance.

Open Tickets sells tickets for selected home matches, including matches for Orlando Pirates, Mamelodi Sundowns, Richards Bay FC, as well as selected PSL and CAF matches.

Please check our website for the matches that are currently available for purchase.

If a match is not currently available on our website, we recommend checking the team’s official social media pages for information on when tickets will go on sale.

If tickets for a particular match are not being sold through Open Tickets, please contact the official ticketing provider for that match directly.

Unfortunately, the MTN8 Final is now sold out, and we are no longer able to issue tickets for the event.

While we understand that this may be disappointing, no additional tickets will be made available for public purchase.

If you do not have a valid ticket, we kindly ask that you do not travel to the stadium, as entry will only be permitted to valid ticket holders, and you will be turned away at the gates.

Thank you for your understanding.